RE: Regarding phone call with Bill Kerr on 10/29/08. Bill returned our phone call when we were trying to get a hold of Barbara. He is the Operations Director for Olen Properties and represented himself on Olen's behalf.
Regarding our complaints about the use of the tennis courts, he stated to us three times that if we wanted the tennis courts to be tennis courts, and didn't like what was going on, "that we could just move".
Even though we explained that professional tennis courts are the reason we rent here and that on 02/08, when we resigned our lease for the 5th time, Debbie Pinto promised us that the tennis courts would be just that and not be used as a playground, and wrote such into our lease. He then noted that he thought "we were being unreasonable" and that "we mean nothing to Olen as long term residents".
He then said, "You want preferential treatment". This was even more insulting. We only want an apartment with tennis courts that are properly taken care of and not subject to constant damage because the courts are being improperly used as a playground. We would not pay the rent we are paying for a playground or basketball court.
He then noted that the, "Amenities are not for the residents ... you do not pay rent for the amenities." Pardon us? Whom are they for? Again, we have always clearly stated that one of the main reasons we rent here is because we want to be able to play tennis. He then noted that, "Any day he could shut the courts down and turn them into a playground." At this point I became fully incensed. I have never been spoken to by anyone like this person spoke to me during this conversation.
We have always tried to be good neighbors and report destructive, obnoxious, dangerous and plan stupid behavior to the office. We are heartsick that one of our neighbors was hurt by rock throwing vandal. War games on property with paint guns, hitting off the ball machine with a metal bat towards the buildings, and using the tennis courts as a golf driving range, again towards the buildings is our definition of stupid behavior. Riding bikes, skateboards, and roller-blades, on the tennis courts, sidewalks, off steps, guard rails and in between cars makes us cringe. We have caught people stacking the pool furniture and using it as a diving board, and we put a stop to it immediately. Prostitution was reported and the person moved on. We reported a man who was pounding on his girlfriends door and making threats, to the office, and were told by Kristin that nine other residents had come to her office also concerned about the situation.
So, having never talked with Mr. Kerr at any time in the past, we are at a total loss for words as to why he talked to us in this manner.
In talking with some of my neighbors, we realized that we were paying one of the highest amounts. We were in the $1000.00 plus range, and most everyone else was not. We thought it was a simple mistake and easily rectified. Michele in your office told us it was just our bad luck and hung up on us. Again, we were offered the opportunity "to move" if we were unhappy. We are really getting annoyed with that! However, it was eventually resolved; and we thank-you.
However, for whatever reason, there seems to be a lot of anger directed at us.
It seems personal.
Regards,
P.S.N.
Eustance
323 Players Club
Master Post Date: 09/04/2008; 8:05am
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