[Posted 10/07/08 from Ken Clarke]
[See 10/08 Update at Bottom]
10/06/2008 Notes of meeting with the property manager, Amanda, Ken Clarke, and Martin Wilson.
Security Issues:
Violated Units: We told Amanda that we were aware of at least two more incidents of rocks being thrown thru the windows of resident units and asked exactly what the current total was. Amanda refused to provide us any information regarding affected units, the times or dates of the incidents, or any other information, even in general terms. We provided her with observations of suspicious activity we had both personally witnessed and provided information and general descriptions of the persons involved.
Damaged Motor Vehicles: We noted that we were aware of two recent incidents involving broken windshields and windows to resident motor vehicles (bringing the total that we were now aware of to three), not including an incident that involved the burning of a motorcycle. She admitted that she was aware of the recent window smashing of two cars, but was unaware of the motorcycle incident, noting that it was never reported. Again she refused to provide information regarding the times or dates.
When asked if each of these incidents had been reported to the Henderson Police Department, she responded by noting, she had talked with the police and was told that if a resident calls and reports and incident, they will respond and write it up, however, if the property management calls to report a problem, they basically can't help. We found this to be very disconcerting, and plan on doing a followup with the local police.
We pointed out that we were aware of the fact that some residents have moved as a direct result of the recent escalation in vandalism and possible break-ins and that there were now quite a few of us who were getting very worried and concerned that the problem was getting out of hand and not receiving enough attention from corporate management. We demanded that management hire some nighttime security until the perpetrators were caught.
Faulty, Broken, Burned Out, Dirty Lights: She noted that she had received my email concerning the nearly 30 lights that were currently burned out or not working on the property and that they would see that they got replaced and/or repaired immediately. I continued to point out that there were many that I did not place on the list that were so dirty or filled with bugs, that their effect was negligible, and that what really needed to be done was a building-to-building approach to clean, repair or replace as needed. It was further noted that there were many rather large spaces within the property that were very dark at night and that someone needed to develop a long term plan to add more lighting to these area.
Fitness Center Security: I asked her if Tom had related the problem of last night at the fitness facility, and she noted she was aware. I noted that it seemed that maybe they should dead-bolt the entry door outside of the fenced area, to act as an additional deterrent to non-residents sneaking in and using the facility. She noted that this had been done once, and because several residents complained about the inconvenience, she was told by upper management to stop doing it. We pointed out that the security issue seemed to far outweigh the minor inconvenience of residents and that this was ridiculous.
Management's Failure to Inform Residents of Security Related Problems: We noted that even if we were able to form a "Community Watch Group", that it could not be truly effective if we could not rely upon property management to communicate problems and information and to support it. We noted that we wanted to help, but that right now management's position is not to provide us with information that may help us, as residents, to help you. She said she thought this might be a good idea, but that she could not provide us with information relative to reported issues.
Needed Repairs to Boundary Fence with Legacy: It was pointed out that there were at least seven areas along the fence line that were missing bars, allowing persons to enter and leave the property from the golf course, and that we were personally aware that on at least two of the occasions when rocks were thrown through unit windows, this is exactly what had happened, making it even harder to chase down perpetrators because they has so many easy escape routes. We noted that these openings were a security issue that was putting residents further at risk and requested that these be repaired immediately. She noted that previous negotiations with the Legacy Golf Course over replacing the fence had broken down, even after Olen offered to pay half the costs. However, she indicated that she could see no reason why Players Club couldn't repair the damaged areas and that she would look into what it would take.
We then requested updates on the following outstanding issues:
Tennis Court Signs - We were told that they should be installed by this 10/10.
Rules Change re: Tennis Court - We were told that the signs were being done "instead of" making a change to the rules. I noted that this is not what I was told by her on 9/19.
Repair of Inside Spa - We were told that this was "on hold." That they needed to install some new drains and still needed a thermostat to regulate the water temp, but that it should be completed by 12/4.
Heating of the Pool & Fixing of Burned Out Light - We were told that the light was on order and that they were going to begin heating the pool this week.
Repair of Chained Pool Gate - It was noted that this repair was tied to the installation of a "911 Phone" that was to be installed inside the pool area and that this also would probably be done by 12/4.
There was general discussion on some other areas such as some damaged locks that needed replacing, pruning of trees, landscaping, partial zero scape, people speeding in the driveways and other general matters.
Amanda agreed to provide written email response to the repair of the boundary fencing, and the fitness facility security issues, and to set us up with a meeting with Barbara so we could further discuss security and some of these unresolved issues.
Master Post Date: 09/02/2008; 8.27 pm
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