Master Post Date - 08/1/2008; 11:54am
Friday
Poolside Trash Receptacles
08/29/2008 - Spoke to the office (and Tom) of the need to have the trash receptacles emptied on a daily basis so that they don't stink and attract flies, of which both make it annoying to either sit and read or "sun" anywhere in the vicinity. Maintenance seems to be doing a better job of emptying the trash, though they are still not doing it every day.
Become a Member of This Blog
It is a fact that long-term residents are the "bread and butter" of any apartment complex. As in any customer based company, providing a secure environment and consistent services is key to maintaining customer satisfaction, and in this case, ultimately leading to more lease renewals that lower costly turnovers.
Unfortunately, many times people have a reluctance to get involved for fear of reprisal, an just have an attitude of apathy. By using this Blog and 'banding' together as residents we can assist each other in making this a better and safer place to live. Not only will it provide us with an organized voice to better deal with management concerning property issues, it will allow us to act like a 'mini' neighborhood watch association, strengthen our relationship with the local police department and help deter crime within our complex.
There are several ways you can participate or become a member of this blog. First of all, to just participate you don't need to do anything. Just come and visit. If you have any relevant information to add or would just like to leave a comment on any of the Blogs' pages, you can do so by simply clicking the Email Icon
found at the bottom of each post. You can also send me an email at kccandcj@yahoo.com.
If you would like go one step further and be recognized for your support, send me an email with your request and I will add you to an automated mailing list that will notify you by email whenever there is a "new" posting to this blog.
Unfortunately, many times people have a reluctance to get involved for fear of reprisal, an just have an attitude of apathy. By using this Blog and 'banding' together as residents we can assist each other in making this a better and safer place to live. Not only will it provide us with an organized voice to better deal with management concerning property issues, it will allow us to act like a 'mini' neighborhood watch association, strengthen our relationship with the local police department and help deter crime within our complex.
There are several ways you can participate or become a member of this blog. First of all, to just participate you don't need to do anything. Just come and visit. If you have any relevant information to add or would just like to leave a comment on any of the Blogs' pages, you can do so by simply clicking the Email Icon
found at the bottom of each post. You can also send me an email at kccandcj@yahoo.com.If you would like go one step further and be recognized for your support, send me an email with your request and I will add you to an automated mailing list that will notify you by email whenever there is a "new" posting to this blog.
Master Post Date - 08/01/2008 - 9:41 am
Rants and Raves
There are always good and bad things connected with any rental property. This page will be used as a place where persons may express both the "good" and "bad" living experiences they've encountered as residents.
Rant - Management's failure to place an addendum to the rules/policies stating the specific use of the tennis court, specifically that it is for tennis only - no bike riding, skateboarding, etc. or playing by anyone under 18 without the supervision of an adult.
Rant - In all the time we have lived here, management has never made any attempt to respond back to us as to the status or resolution of any complaint or suggestion we have made. In every case you have to go to the office and request an update or status. This seems like a poor way to insure customer satisfaction. If it is not reasonable to respond to individual complainants, perhaps a "community bulletin board" could be used to provide status or updates relative to property problems such as, why the pool is shut down, why a spa is not in service, what is being done to address particular issues, etc.
Rant - Even though the "community Policies" clearly state, "Door-to-door soliciting is not permitted within the community", management appears to do little to prevent persons from soliciting. Not only are there things placed on our stoop and "stuffed under our door", we have also had to deal with persons promoting and selling items door to door.
Rant - One of the biggest complaints we have is the constant turnover of the staff, both the Property Managers as well as the Maintenance personnel. Over the past five years, it would not be an exaggeration to say we have had at least eight property managers. I think we had three once in less than 6 months. Though some have been excellent, many have only been barely satisfactory, with the biggest problem being that every time we get a new one, it takes at least six months to get them filled in and "up to speed" on reoccurring problems and issues. It is the same with the maintenance staff. It seems that everytime we loose someone, we end up with a rash of unnecessary pool and spa problems because they are not familiar with the system and its "quirks" or as to what their duties are.
Rave - Though we can't speak for everyone, we have been extremely pleased with the managements' responses in taking care of problems within our unit. They have either repaired or replaced items as needed in a very timely manner.
Rant - Management's failure to place an addendum to the rules/policies stating the specific use of the tennis court, specifically that it is for tennis only - no bike riding, skateboarding, etc. or playing by anyone under 18 without the supervision of an adult.
Rant - In all the time we have lived here, management has never made any attempt to respond back to us as to the status or resolution of any complaint or suggestion we have made. In every case you have to go to the office and request an update or status. This seems like a poor way to insure customer satisfaction. If it is not reasonable to respond to individual complainants, perhaps a "community bulletin board" could be used to provide status or updates relative to property problems such as, why the pool is shut down, why a spa is not in service, what is being done to address particular issues, etc.
Rant - Even though the "community Policies" clearly state, "Door-to-door soliciting is not permitted within the community", management appears to do little to prevent persons from soliciting. Not only are there things placed on our stoop and "stuffed under our door", we have also had to deal with persons promoting and selling items door to door.
Rant - One of the biggest complaints we have is the constant turnover of the staff, both the Property Managers as well as the Maintenance personnel. Over the past five years, it would not be an exaggeration to say we have had at least eight property managers. I think we had three once in less than 6 months. Though some have been excellent, many have only been barely satisfactory, with the biggest problem being that every time we get a new one, it takes at least six months to get them filled in and "up to speed" on reoccurring problems and issues. It is the same with the maintenance staff. It seems that everytime we loose someone, we end up with a rash of unnecessary pool and spa problems because they are not familiar with the system and its "quirks" or as to what their duties are.
Rave - Though we can't speak for everyone, we have been extremely pleased with the managements' responses in taking care of problems within our unit. They have either repaired or replaced items as needed in a very timely manner.Master Post Date - 08/01/2008 - 8:26 am
Rental Safety Tips
- Always make sure all your windows and doors are locked at all times. All windows should have locks that operate. Sliding windows without locks should have a "bar" to prevent them from being opened. Use the deadbolt on your door.
- Make sure the lights are working in all entrances, stairwells and the parking areas. Always leave a light on in your apartment. Use a timer to turn on a light when you are away for any extended time.
- Check the smoke detectors in your unit on a regular basis. If they do not work, replace the battery. Never store flammable liquids, painting materials and oily rags inside your unit or your storage shed. Make sure the furnace and water heater are checked annually to avoid carbon monoxide leaks.
- If you use any type of portable heating devise, make sure you monitor it closely when in use. Never leave the room with the device on. Never leave materials or paper too close to the unit.
- Leaking faucets, running toilets & broken showers can often be an annoiance to your immediate neighbors and should be fixed immediately. Likewise, if electrical outlets become loose or have black around the edge, contact the management office imediately.
- Introduce yourself to the neighbors so they know who you are. Keep an eye on each others unit and cars when away.
Master Post Date - 08/01/2008 - 7:51 am
The Suggestion Box
If you have a suggestion that you think would help to improve our community, please make a comment on this entry or email me at kccandcj@yahoo.com. If you agree with any of the suggestion ideas listed here, click on the "Comments" email icon and post your thoughts.
Answering Service Suggestion - It might be helpful in obtaining quicker response to emergency calls if there was some type of "codes" people could refer to e.g. 811-Personal Danger, 812-Unit Vandalism, 812-Disturbance at Pool, etc.
Security Suggestion - Offer a reward for information leading to the apprehension of the person(s) responsible for the rash of unit break-ins and the smashing of car windows. $500 cash to a non-resident and a months rent to a resident.
Early Rent Payment - Why not post the winner of the monthly $25 drawing for the early payment of rent. This would help promote the legitimacy of the drawing and maybe encourage more tenants to participate.
Security Suggestion - What about the idea of starting a "neighborhood watch" association, order some signs for the property and stickers that tenants can place on their doors/windows. Where to purchase decals
Security Suggestion - It has been suggested by one of the tenants that, perhaps instead of hiring a night security person, management put the maintenance staff on rotating, overlapping shifts e.g. 08:00 to 5:00 pm and 3:00 to 12:00.
Security Suggestions - Though I'm sure most tenants understand that "management" cannot guarantee the safety and security of residents, it still seems that there are things that could be done to aid in preventing problems such as units being potentially burglarized and the flagrant "pool crashing" by non-residents. It has been suggested that better lighting could be installed along the wall and fencing between the property and the golf course and a security camera could be installed at the pool. In addition, a card containing numbers to call with special codes that could be used when tenants needed to call someone for help would also be helpful.
Rules Suggestion - It wouldn't hurt for those who need everything in "black & white", to put something in the rules noting that the tennis court is to be used for playing tennis only and not to be used as a playground, bicycle riding or skateboarding.
Resident Bulletin Board - The placement of an official bulletin board, either in the office or the mail room would be a great way to notify residents of community events, status of problems being worked on, introduce new employees, and to solicit help in maintaining property security. It should be of the enclosed "lockable" type.
Implemented Suggestions
Rules Sign on Tennis Court Entrance - It might also be helpful if two signs were placed on the two entrances to the tennis court stating "For Tennis Use Only - No playing, bikes, skateboards, bigwheels or similar items allowed."
Answering Service Suggestion - It might be helpful in obtaining quicker response to emergency calls if there was some type of "codes" people could refer to e.g. 811-Personal Danger, 812-Unit Vandalism, 812-Disturbance at Pool, etc.
Security Suggestion - Offer a reward for information leading to the apprehension of the person(s) responsible for the rash of unit break-ins and the smashing of car windows. $500 cash to a non-resident and a months rent to a resident.
Early Rent Payment - Why not post the winner of the monthly $25 drawing for the early payment of rent. This would help promote the legitimacy of the drawing and maybe encourage more tenants to participate.
Security Suggestion - What about the idea of starting a "neighborhood watch" association, order some signs for the property and stickers that tenants can place on their doors/windows. Where to purchase decals
Security Suggestion - It has been suggested by one of the tenants that, perhaps instead of hiring a night security person, management put the maintenance staff on rotating, overlapping shifts e.g. 08:00 to 5:00 pm and 3:00 to 12:00.
Security Suggestions - Though I'm sure most tenants understand that "management" cannot guarantee the safety and security of residents, it still seems that there are things that could be done to aid in preventing problems such as units being potentially burglarized and the flagrant "pool crashing" by non-residents. It has been suggested that better lighting could be installed along the wall and fencing between the property and the golf course and a security camera could be installed at the pool. In addition, a card containing numbers to call with special codes that could be used when tenants needed to call someone for help would also be helpful.
Rules Suggestion - It wouldn't hurt for those who need everything in "black & white", to put something in the rules noting that the tennis court is to be used for playing tennis only and not to be used as a playground, bicycle riding or skateboarding.
Resident Bulletin Board - The placement of an official bulletin board, either in the office or the mail room would be a great way to notify residents of community events, status of problems being worked on, introduce new employees, and to solicit help in maintaining property security. It should be of the enclosed "lockable" type.
Implemented Suggestions
Rules Sign on Tennis Court Entrance - It might also be helpful if two signs were placed on the two entrances to the tennis court stating "For Tennis Use Only - No playing, bikes, skateboards, bigwheels or similar items allowed."
Master Post Date - 08/01/2008; 7:37am
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