Rants and Raves

There are always good and bad things connected with any rental property. This page will be used as a place where persons may express both the "good" and "bad" living experiences they've encountered as residents.

Rant - Management's failure to place an addendum to the rules/policies stating the specific use of the tennis court, specifically that it is for tennis only - no bike riding, skateboarding, etc. or playing by anyone under 18 without the supervision of an adult.

Rant - In all the time we have lived here, management has never made any attempt to respond back to us as to the status or resolution of any complaint or suggestion we have made. In every case you have to go to the office and request an update or status. This seems like a poor way to insure customer satisfaction. If it is not reasonable to respond to individual complainants, perhaps a "community bulletin board" could be used to provide status or updates relative to property problems such as, why the pool is shut down, why a spa is not in service, what is being done to address particular issues, etc.

Rant - Even though the "community Policies" clearly state, "Door-to-door soliciting is not permitted within the community", management appears to do little to prevent persons from soliciting. Not only are there things placed on our stoop and "stuffed under our door", we have also had to deal with persons promoting and selling items door to door.

Rant - One of the biggest complaints we have is the constant turnover of the staff, both the Property Managers as well as the Maintenance personnel. Over the past five years, it would not be an exaggeration to say we have had at least eight property managers. I think we had three once in less than 6 months. Though some have been excellent, many have only been barely satisfactory, with the biggest problem being that every time we get a new one, it takes at least six months to get them filled in and "up to speed" on reoccurring problems and issues. It is the same with the maintenance staff. It seems that everytime we loose someone, we end up with a rash of unnecessary pool and spa problems because they are not familiar with the system and its "quirks" or as to what their duties are.




Rave - Though we can't speak for everyone, we have been extremely pleased with the managements' responses in taking care of problems within our unit. They have either repaired or replaced items as needed in a very timely manner.

Master Post Date - 08/01/2008 - 8:26 am