Saturday

Clogged Shower Head in Master Bath

09/05/2008 - Connie reported to the girl in the office that the shower head in the master bathroom was clogged up so bad that was getting difficult to get enough water to come out for a shower. It was noted that it would be put on a schedule to be fixed. [This item was corrected on 9/11/08. Management's response to this matter was quick and efficient and was only delayed as a result of our not being available when they kept calling. They ended up repairing the spout nozzle, lubricating the on/off controls and replacing the shower head itself.]

Master Post Date - 08/30/2008; 12:53pm

Outside Spa Temperature

09/05/2008 - I reported to both property maintenance persons that the temperature of the outside spa was, again for the second or third day, well below normal, making it unfit for use. Tom came out and took the temperature which showed below 90-degrees. He noted that it was not something that they could fix and that they would have to call the head of property maintenance to come and fix it. When questioned about the inside spa, it was noted that there had been a problem with the heater; that it had been replaced and that they were still having problems with it maintaining the proper temperature. [The fact that this has not been resolved was followed up with an e-mail on the property website on 09/08] [Latest Update - 09/11 -I have been informed that over the past two days three new pumps were installed, one each for the spas and one for the pool. It is hopeful that the outside spa will be cleaned and ready for full use within the next couple of days.] I am pleased to report that this item was finally corrected on 09/11/2008.

Master Post Date - 08/30/2008; 12:44pm

Thursday

Lack of Spa Cleanliness

On 8/21 I asked why the outside spa was out of order again. I was told that it was a pump problem again. I then asked why the inside spa had an "out of order" sign on it. I was told that it was because it was too hot and that they didn't know why? I then noted that the inside surfaces of each of the spas were in need of cleaning. I was told that they were short on help and that it should be taken care of next week after the hiring of another maintenance supervisor.
09/01/2008 Update [I have been informed that over the past two days three new pumps were installed, one each for the spas and one for the pool. It is hopeful that the outside spa will be cleaned and ready for full use within the next couple of days. However, they are looking at resurfacing the inside spa which could take several more weeks.]
09/11/2008 Update [Outside spa back to normal - Inside spa still out of service]
09/22/2008 Update [Outside spa water dirty. It appears that maintaining this is a continuous problem for some reason. Basically not usable for three days]
09/25/2008 Update [This was finally back to normal - Inside spa still out of service]
10/06/2008 Update [Spa was dirty the past few days. Was told that they were still waiting for a new filter unit which was responsible for this not staying clean]
10/26/2008 Update [Even though the spa has been kept relatively clean the past several weeks, there are days when maintenance does not vacuum it. In spite of this fact, I'm moving it to the Resolved Issues/Problems list]

Friday

Players Club Overview:

Whether it was the Mediterranean style architecture and layout of the units, the views of the Legacy golf course, the fitness center, the beautifully landscaped pool, or all of these features, each resident has a favorite that is pivotal to their daily living experience and continued satisfaction. Coming from New England, for us it was the pool and property landscaping and maintenance that impressed us the most. Based upon their policy statement ...

"It is the purpose and function of our management company to strive for not only prompt, efficient service to you in your new home, but also to maintain the apartment community in the best possible condition of which you can be proud."

... management obviously recognizes that their attention to each of these items is key to customer satisfaction and continued lease renewals. However, because management can't be everywhere at all times, it is up to us, as residents, to provide assistance by pointing out problems and concerns as we become aware of them. If you are privy to persons breaking or violating any of our community policies, you should not hesitate to bring it to the attention of management.

Master Post Date - 08/15/2008 - 10:43 pm

Our Association Bulletin Board



This bulletin board will act an information conduit between management, this blog, and residents. If, as a resident you have an item you would like posted, e.g. item for sale, request for a baby sitter, etc., please email me at kccancj@yahoo.com and I will put it up.


Posted 11/09

New Update on the Inside Spa
As of Now the Spa is up and running, however, it is not known if it will need to be shut down again for cleaning and resurfacing.

Posted 10/29


NEW RESTAURANT RECOMMENDATION: This used to be the "Red Rock Chili" restaurant. Now it is even better. Not only does it still offer great chili, it has excellent ribs. Plus they offer delivery, though, because it is just a matter of 5 minutes away, I usually go over and order directly. Even though the rib dinners are not cheap, the servings are quite generous and the food is very good. [9500 S. Eastern, Henderson] See Menu




Upcoming Events - Posted 10/28





Posted 10/08


Posted 10/26 FYI


I sure many of you have seen the new sign we got posted

at the tennis court entrance. This will be a big help in

curbing the improper use of the courts.



Master Post 08/15/2008 - 2:14am



Thursday

Oh Happy Days!

11/03/2008 Latest Update to the issues of playing basketball on the tennis courts:

Barb Stidd, VP Olen Properties, has informed a couple of us who have been trying to get management to enforce their policies concerning the use of the tennis courts and the bouncing and throwing of basketballs and footballs on sidewalks and around the parking areas, that they are going to divide the tennis court in half and turn one of the two existing courts into a basketball court. She had directed our property manager, Amanda, to have no further discussions with tenants concerning these matters, and that all future discussions, complaints, or issues relating to these matters by tenants be directed to her.

This will become a "huge" noise factor for all residents that live in close proximity to the tennis courts. This will now open up the use to all in the complex meaning you could have adults out playing in teams at all hours. Remember that the area is lighted and available to residents 24 hour a day.

All this because someone at corporate is apparently not capable of dealing with tenants who are currently breaking policies, which they have signed and agreed to follow. I don't know about you, but I just don't get it.


Master Post Date - 08/14/2008; 10:23am
Security Flash
10/08/2008

Good news! I have received word that starting tonight there will be a full-time security person walking the premises between the hours of 7:00 pm and 3:00 am. I have also been told that management will be reviewing the property looking for areas that may be in need of increased or additional lighting.


Master Post Date - 08/14/2008; 9:32am

!! Security Alert !!
10/06/2008

I have just learned that there have been at least 4-5 other malicious acts or attempted burglaries that have included the smashing of unit windows and the windows on two cars within the past two weeks. I will provide more when I get more info. This was verified by the property manager even though she would not provide us with specific details. If you have any information regarding any of these incidents, please notify the office or email me at kccandcj@yahoo.com. Notes on 10/06 meeting with management concerning security issues.


Master Post Date: 08/14/08; 6:05am

Wednesday

!! Security Alert !!
09/13/2008

Another malicious act or attempted burgulary occurred on Friday, [09/12/2008] at approximately 9:00 pm. Someone threw a large rock through the deck slider of Unit #412. [Click here to read more] This is the third such occurance in less than two months. If anyone has knowledge of who the perpertrators might be, please contact the management office immediately. All residents need to be extremely alert to persons roaming the property who either look like they don't belong or look suspicous. I will provide more information as soon as I have a chance to talk with management on Monday.
Master Post Date 08/13/2008

Tuesday

3rd Attempted Break-In

09/12/2008 - The residents of Unit 412 reported that at approximately 9:00 pm someone threw a large rock through their deck slider which smashed the screen, the slider, damaged the draw curtain and struck one of the occupants in the back while they were sitting on their couch. It was noted in a letter to management that two calls were made to the local police who failed to respond to the property. The police called back noting that they were "too busy" to respond. [P.S. If you have any information regarding this, please contact the management office immediately]

Master Post Date 08/12/2008
!!Security Alert!!
08/22/2008

Since the middle of July there has been at least two attempted burglaries to units along the golf course which ended up with each unit receiving broken windows. In each instance the perpetrators threw a cement block thru windows and then waited to see if it aroused someone inside. I know that the police were called in for the second incident which occurred around 11:00 pm., but were unable to find the perpetrators. After the police left, the unit resident found two persons walking along the golf course wall and asked them why they were there, after which they ran away. Two nights later, the same resident scared off the same two persons... read more
Master Post Date 08/12/2008 - 6:15am

Saturday

Inside Spa Temperature

08/27/2008 - One of the residents told both of the maintenance persons that the temperature of the inside spa was 120-degrees. They indicated that they had been having problems keeping the temperature regulated and would again place an "out of order" sign on it until they could take another look at it.
09/03/2008 Update - [We were told on September 3rd that a new heater or thermostat was installed and that they were now having trouble getting the temperature over 95-degrees. The fact that this has not be resolved was followed up with an e-mail on the property website on 09/08]
10/06/2008 Update - [In a meeting with Amanda on 10/06, it was confirmed that the inside spa would be out of commission until at least 12/04 due to planned repairs. It was noted new drains were needed in addition to a new thermostat that was on order. Based upon this information, this will be approximately 15 weeks that this will have been out of order and unavailable to resident use.]
11/07/2008 Latest Update - [As for now the inside spa is now fully functioning, however it is unclear as to whether it will be shut down again for some cleaning and resurfacing]

Community Policies

Click the images below to enlarge ...


Master Post Date - 08/02/2008 - 6:51 am

Site Overview

Though we have been residents of the Players Club for over five years now and know of several neighbors who have lived here much longer, the one thing we are sure each of us has in common, as the sign on the front of the property states, is that these are our homes, and as such, we expect management to maintain them as we would if we were the owners.

Unfortunately, in the relatively short time we have lived here, we have seen crime go up in our neighborhood and many property services either eliminated or go down hill. It is our hope that this Blog will help bring us together as a community and provide a place to voice concerns and complaints on specific issues relative to our living experience at Players Club - Apartment Homes that will be better heard by the management and owners.

Click here [Become A Member] to learn how you can become an active part of this group, receive regular posts to this blog and help to improve your living experience here at the Players Club. To read the latest info, check out the [Resident Bulletin Board] or the [Daily Blog Update Log]. Click on any of the listed subjects or categories to the right to view the information presented on this blog. To become involved, join the [Community Discussion Group]. To review a list of issues/complaints that have been reported to management, click here [Reported Issues] .

Master Post Date - 08/02/2008; 6:20am

Friday

Poolside Trash Receptacles

08/29/2008 - Spoke to the office (and Tom) of the need to have the trash receptacles emptied on a daily basis so that they don't stink and attract flies, of which both make it annoying to either sit and read or "sun" anywhere in the vicinity. Maintenance seems to be doing a better job of emptying the trash, though they are still not doing it every day.

Master Post Date - 08/1/2008; 11:54am

Become a Member of This Blog

It is a fact that long-term residents are the "bread and butter" of any apartment complex. As in any customer based company, providing a secure environment and consistent services is key to maintaining customer satisfaction, and in this case, ultimately leading to more lease renewals that lower costly turnovers.

Unfortunately, many times people have a reluctance to get involved for fear of reprisal, an just have an attitude of apathy. By using this Blog and 'banding' together as residents we can assist each other in making this a better and safer place to live. Not only will it provide us with an organized voice to better deal with management concerning property issues, it will allow us to act like a 'mini' neighborhood watch association, strengthen our relationship with the local police department and help deter crime within our complex.

There are several ways you can participate or become a member of this blog. First of all, to just participate you don't need to do anything. Just come and visit. If you have any relevant information to add or would just like to leave a comment on any of the Blogs' pages, you can do so by simply clicking the Email Icon found at the bottom of each post. You can also send me an email at kccandcj@yahoo.com.

If you would like go one step further and be recognized for your support, send me an email with your request and I will add you to an automated mailing list that will notify you by email whenever there is a "new" posting to this blog.

Master Post Date - 08/01/2008 - 9:41 am

Rants and Raves

There are always good and bad things connected with any rental property. This page will be used as a place where persons may express both the "good" and "bad" living experiences they've encountered as residents.

Rant - Management's failure to place an addendum to the rules/policies stating the specific use of the tennis court, specifically that it is for tennis only - no bike riding, skateboarding, etc. or playing by anyone under 18 without the supervision of an adult.

Rant - In all the time we have lived here, management has never made any attempt to respond back to us as to the status or resolution of any complaint or suggestion we have made. In every case you have to go to the office and request an update or status. This seems like a poor way to insure customer satisfaction. If it is not reasonable to respond to individual complainants, perhaps a "community bulletin board" could be used to provide status or updates relative to property problems such as, why the pool is shut down, why a spa is not in service, what is being done to address particular issues, etc.

Rant - Even though the "community Policies" clearly state, "Door-to-door soliciting is not permitted within the community", management appears to do little to prevent persons from soliciting. Not only are there things placed on our stoop and "stuffed under our door", we have also had to deal with persons promoting and selling items door to door.

Rant - One of the biggest complaints we have is the constant turnover of the staff, both the Property Managers as well as the Maintenance personnel. Over the past five years, it would not be an exaggeration to say we have had at least eight property managers. I think we had three once in less than 6 months. Though some have been excellent, many have only been barely satisfactory, with the biggest problem being that every time we get a new one, it takes at least six months to get them filled in and "up to speed" on reoccurring problems and issues. It is the same with the maintenance staff. It seems that everytime we loose someone, we end up with a rash of unnecessary pool and spa problems because they are not familiar with the system and its "quirks" or as to what their duties are.




Rave - Though we can't speak for everyone, we have been extremely pleased with the managements' responses in taking care of problems within our unit. They have either repaired or replaced items as needed in a very timely manner.


Master Post Date - 08/01/2008 - 8:26 am

Rental Safety Tips

  • Always make sure all your windows and doors are locked at all times. All windows should have locks that operate. Sliding windows without locks should have a "bar" to prevent them from being opened. Use the deadbolt on your door.
  • Make sure the lights are working in all entrances, stairwells and the parking areas. Always leave a light on in your apartment. Use a timer to turn on a light when you are away for any extended time.
  • Check the smoke detectors in your unit on a regular basis. If they do not work, replace the battery. Never store flammable liquids, painting materials and oily rags inside your unit or your storage shed. Make sure the furnace and water heater are checked annually to avoid carbon monoxide leaks.
  • If you use any type of portable heating devise, make sure you monitor it closely when in use. Never leave the room with the device on. Never leave materials or paper too close to the unit.
  • Leaking faucets, running toilets & broken showers can often be an annoiance to your immediate neighbors and should be fixed immediately. Likewise, if electrical outlets become loose or have black around the edge, contact the management office imediately.
  • Introduce yourself to the neighbors so they know who you are. Keep an eye on each others unit and cars when away.

Master Post Date - 08/01/2008 - 7:51 am

The Suggestion Box

If you have a suggestion that you think would help to improve our community, please make a comment on this entry or email me at kccandcj@yahoo.com. If you agree with any of the suggestion ideas listed here, click on the "Comments" email icon and post your thoughts.


Answering Service Suggestion - It might be helpful in obtaining quicker response to emergency calls if there was some type of "codes" people could refer to e.g. 811-Personal Danger, 812-Unit Vandalism, 812-Disturbance at Pool, etc.

Security Suggestion - Offer a reward for information leading to the apprehension of the person(s) responsible for the rash of unit break-ins and the smashing of car windows. $500 cash to a non-resident and a months rent to a resident.

Early Rent Payment - Why not post the winner of the monthly $25 drawing for the early payment of rent. This would help promote the legitimacy of the drawing and maybe encourage more tenants to participate.

Security Suggestion - What about the idea of starting a "neighborhood watch" association, order some signs for the property and stickers that tenants can place on their doors/windows. Where to purchase decals

Security Suggestion - It has been suggested by one of the tenants that, perhaps instead of hiring a night security person, management put the maintenance staff on rotating, overlapping shifts e.g. 08:00 to 5:00 pm and 3:00 to 12:00.

Security Suggestions - Though I'm sure most tenants understand that "management" cannot guarantee the safety and security of residents, it still seems that there are things that could be done to aid in preventing problems such as units being potentially burglarized and the flagrant "pool crashing" by non-residents. It has been suggested that better lighting could be installed along the wall and fencing between the property and the golf course and a security camera could be installed at the pool. In addition, a card containing numbers to call with special codes that could be used when tenants needed to call someone for help would also be helpful.

Rules Suggestion - It wouldn't hurt for those who need everything in "black & white", to put something in the rules noting that the tennis court is to be used for playing tennis only and not to be used as a playground, bicycle riding or skateboarding.

Resident Bulletin Board - The placement of an official bulletin board, either in the office or the mail room would be a great way to notify residents of community events, status of problems being worked on, introduce new employees, and to solicit help in maintaining property security. It should be of the enclosed "lockable" type.

Implemented Suggestions

Rules Sign on Tennis Court Entrance - It might also be helpful if two signs were placed on the two entrances to the tennis court stating "For Tennis Use Only - No playing, bikes, skateboards, bigwheels or similar items allowed."





Master Post Date - 08/01/2008; 7:37am

Pool Policies

Click the image below to enlarge ....

Master Post Date - 08/01/2008 - 6:42 am

Tennis Court Lights

09/04/2008 - Spoke to one of the maintenance staff (Jerry) noting that the lights on the poolside of the tennis court have been on day and night for the past two days. I was told that they were aware of the problem and that a new "timer" switch had been ordered. It appears that this item was repaired sometime during the week of 09/08/2008.

Master Post Date - 08/01/2008; 6:40 am

Member List

It is our goal to have a community representation that includes at least one resident from each building. If you are a member, talk it up with your neighbors and encourage them to sign up. My thanks to the following residents who have expressed interest in becoming member of this blog. I have placed you on a mailing list that should provide you with emails of new pages as they are added. PLEASE make an effort to provide comment and feedback as you feel necessary. Communication will be the key to making this and effective community association.

Building #02; Unit 214: Jim Freed - Resident since 2008
Building #03; Unit 323: Pat Eustance - Residents since 2003
Building #04; Unit 412: Ron & Garyanne - Residents since 2007
Building #04; Unit 422: Kenneth & Connie Clarke - Residents since 2003
Building #23; Unit 2322: Marc Resnick - Resident since 2007
Building #23; Unit 2323: Jen - Resident since 2008
Building #11; Unit 1114: Martin Wilson - Residents since 1998

Master Post Date - 08/01/2008 - 6:36 am

Property Map

Click image below to enlarge ...



Master Post Date - 08/01/2008 - 6:06 am

Attempted Break-ins

I asked the management in the office what they, or the owners, were doing about the recent attempted break-ins, which seem to be happening on a more and more frequent basis. I noted that my wife and I, on at least two occasions, had seen someone roaming the golf course late at night with flashlights, and now after hearing about these incidents, we're becoming very concerned. I was told that they were doing nothing, and that they cannot guarantee any one's safety. I noted that I was aware that they cannot guarantee our safety, but noted that they could take measures to either help prevent them from happening or at least make the targets look less appealing.

I suggested that they could install brighter lighting along the golf course wall and fencing that might be triggered with motion detectors. I reminded them that, when I moved in here five years ago, that the company had a roving security person that used to go from property to property and, that when called would be on site within minutes.

To All Residents
To my knowledge, there have been three residents that have left the property as a direct result of these attempted break-ins. If you know anymore about these or similar incidents, please post a comment here or go to your email provider and email me at kccandcj@yahoo.com.

Damaged Pool Furniture

08/22/2008 - I spoke to the girl in the office (and Tom who came in while we were talking) about one of the reclining pool chairs whose back was coming apart and needed fixing. I also noted that that each of the metal tables still needed some nuts to hold the tops and legs together. This was the third time I had spoken to someone about this in the past two months. These items were corrected on 08/27/2008.



In addition, to the broken items that were fixed, there are several chairs that need to be "restrapped" and all the chairs should be cleaned.



Cleaning old straps: New vinyl straps have a finish on them, which is damaged by: commercial use, sun, chemicals, suntan oil, pool chlorine, harsh cleaning agents, unfiltered irrigation water and the pods and sap of several tropical plants and trees. When a mild soap--such as dish detergent--will no longer clean the straps, you should begin to add small amounts of household bleach. We recommend that you begin with about 20 percent bleach to 80 percent warm soapy water and rinse thoroughly when finished. Incrementally increase the amount of bleach as needed to clean the stains. When a solution of 50 percent household bleach and 50 percent soap and water will not clean the straps, it is probably time to begin thinking about replacing them.


How to perform DOUBLE WRAP Vinyl Strap Replacement. Go to http://www.chaircarepatio.com/content.aspx?page=4&detail=vinyl